Using West Coast Teltech's Phone Menu

Once you dial your access number, if you want to perform advanced features, press the [*] key to access the special functions menu.

[*] (STAR) ACCESS THE MENU

[0] TRANSFERS CALLER TO CUSTOMER SERVICE

[1] CHANGE PASSWORD

To Change Password Press [1]
You will be prompted to enter your box number
You will be prompted to enter your password
You will be prompted to enter your new password (the new password must contain four numeric digits)
The system will verify your new password
Press [1] if you are happy with this password or any other digit to cancel

[2] LISTEN TO CALL COUNT

To listen to your call count press [2]
When calling from home:

You will be prompted to enter your password
The system will state your call count

When calling away from home you must identify yourself to the system:

You will be prompted to enter your box number
You will be prompted to enter your password
The system will state your call count

[3] PAY YOUR BILL

To pay your Teltech bill via credit card press [3]
When calling from home:

You will be prompted to enter your password
You will be prompted to enter your credit card number followed by [#]
You will be prompted to enter the amount you wish to pay
Enter the amount using the [*] as the decimal point followed by [#]
The system will verify your transaction

Press [1] to confirm or any other key to cancel
When calling away from home:

You must identify yourself to the system
You will be prompted to enter your box number
You will be prompted to enter your password
Proceed as above

[4] FREE TRIAL

To register for a free trial press [4]
This feature is for those who are not Teltech customers but would like to try a ten-day free trial

[5] PLACE A CALL

To place a call press [5]
When calling from home you may need to check your call count or pay your Teltech bill. Upon completion of inquiry simply press [#] to terminate call or [5] to place a call
When calling away from home you must identify yourself to the system:

When the system answers press [*] followed by [5]
You will be prompted to enter your box number
You will be prompted to enter your password
You will then be prompted to enter the number you wish to reach
Enter the ten-digit number (604-XXX-XXXX)

[6] CLEAR CALLER ID

To clear caller id press [6] when calling from home
When the system answers press [*] followed by [6]
This will clear caller id allowing you to use an incoming extension belonging to anyone else on the Teltech network
To call press [5] then the incoming extension number

[7] SPEED DIAL

When the system answers press [*] followed by [7]
Press a single number ([0] to [9]) for the stored number of your choice

e.g.: if Mom's number is programmed into speed dial 3, then when the system answers, press[*][7][7] to dial Mom.

[7][*] PROGRAM A NEW SPEED DIAL NUMBER

When the system answers press [*] followed by [7] then [*]
Press a single number ([0] to [9]) for the stored number of your choice
Enter the 10-digit number of your choice
When asked for conformation press [1]

Speed Dialing Tips
If you wish to speed dial when identifying yourself simply continue to enter your box number, password and the number you wish to reach with out stopping for the prompts. If, when entering the number you wish to reach you forget to use 604, simply press the [#] key after the 7 digit number and the system will automatically insert 604 for you with no need to redial. If you make a dialing error when entering the number you wish to reach, you may press *[][5] instead of redialing. This will allow you to re enter your number Please remember you must now dial 10 digits (including the 604) to place your call on the Teltech system. []* will always bring you back to the start of the menu.

Speed Dialing Tips

If you wish to speed dial when identifying yourself simply continue to enter your box number, password and the number you wish to reach with out stopping for the prompts.

If, when entering the number you wish to reach you forget to use 604, simply press the [#] key after the 7 digit number and the system will automatically insert 604 for you with no need to redial.

If you make a dialing error when entering the number you wish to reach, you may press [*][5] instead of redialing. This will allow you to re enter your number

Please remember you must now dial 10 digits (including the 604) to place your call on the Teltech system.

[*] will always bring you back to the start of the menu.

[8] TO PLACE A CALL TO ABBOTSFORD or MISSION

Use this to call Abbotsford or Mission when outside the local calling area
When the system answers press [*] followed by [8]
You will hear "Please hold while I transfer your call"
Upon hearing the dial tone enter the number you wish to reach

[9] TO PLACE A CALL TO CHILLIWACK

When the system answers press [*] followed by [9]
You will hear "Please hold while I transfer your call"
Upon hearing the dial tone enter the number you wish to reach

[#] TERMINATE CALL

By pressing [*] [#] you will exit the menu and your call will be terminated